At Solvion, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for our products or services.
Refund eligibility depends on the type of product or service purchased. Refunds may be considered for eligible requests made within the applicable refund period and in accordance with the terms outlined in the service agreement.
Due to the nature of clean energy services, refunds for completed or partially completed services may not be available. In certain cases, refunds or service credits may be offered if services have not yet begun.
For physical products or equipment, refunds may be issued if items are returned unused and in original condition within the specified return window. Shipping and handling charges are non-refundable unless stated otherwise.
The following are generally non-refundable:
To request a refund, please contact Solvion support with your order details and reason for the request. Our team will review your request and respond within a reasonable timeframe.
Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Orders or services canceled before processing or delivery may be eligible for a refund, subject to administrative or processing fees.
Solvion reserves the right to modify this Refund Policy at any time. Updates will be posted on this page and will apply to future transactions.
If you have questions about this privacy policy or our data practices, please contact us at:
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